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The food was edible service by the staff was lacking.

Now on to the negatives that brought this rating to a 3: 1st, the restaurant, Amici's is awful and cost a lot of money. 6th, the gym had a lot of equipment and nice staff. We were on the 10th floor and could not hear anything outside. 4th, there were plenty of elevators and the longest we waited for a ride up or down was one minute. 3rd, the room was clean and the bed was good. 2nd, the small coffee bar downstairs was excellent. The employees working at the front entrance were also very helpful. Positive: A majority of the staff provided very good customer service. I will start with those since it helped give this lower end Sheraton property a 3-rating from me. In all fairness, there were good things about the hotel. For a Sheraton, it left a whole lot to be desired. I was really disappointed with this property.

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